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Welcome to the Continuous Improvement—Zero Harm Registration Site

Participants will be trained on their roles and responsibilities in Intermountain’s safe and reliable culture – Zero Harm. 

Leadership Methods Training

This 3 hour training will focus on the following:

  1. Understanding Zero Harm
  2. Leading Zero Harm Change (techniques of leading with safety, reinforcing and building accountability, principles of effective rounding, and methods to find and fix problems)
  3. Leading Safety Conversations
  4. Introduction into Error Prevention Tools and Techniques 

The training is geared towards: Healthcare Performance Improvement; LLC; (HPI) staff; Intermountain Executive implementation leads—CEO, CMO, CNO, Quality & Patient Safety CO and Regional Directors; Performance Improvement Regional Directors; Medical staff champions and medical staff department heads; facility integration leads; directors; managers; supervisors; coordinators; charge nurses; any individuals who lead work in there are; and board members as available.

For more information or to register for the region specific course, click here

Error Prevention Training

Error Prevention training provides an in-depth three hour overview of Zero Harm tools and techniques for all region/facility staff and physicians to help create a reliable and safe environment.

Error Prevention techniques are built on the safety commitment platform of:

  1. Personal, Patient and Team Safety
  2. Clear and Complete Respectful Communications
  3. Have a Questioning Attitude
  4. Pay Attention to Detail

Note: Registration on this site for the Error Prevention Training is exclusively for providers, including employed & affiliated physicians and advanced practice clinicians. For all other employees, please access the list of class offerings in the TalentLink catalog by clicking here.

To register for the region specific course, click here​

Cause Analysis Training 

This two-day training will educate key quality and risk individuals on HPI methodology when performing Cause Analysis for serious safety, reportable, and sentinel events. The course will accomplish the following:

  1. Outline Cause Analysis fundamentals
  2. Review organizational structure and the new role of leaders
  3. Apply steps of the Root Cause Analysis (RCA) process
  4. Include simulation practice
  5. Aid in development of corrective action plans
  6. Assist Intermountain in developing a stronger RCA program

This training is geared towards: Quality, Risk Management Simulation leads, and key departmental managers. 

For more information or to register for the course, click here. ​


​For more information or questions about the training, contact the CME office by phone at 801-442-3930 or email at