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SelectHealth Member Advocates

SelectHealth Member AdvocatesSM  are a valuable resource for providers who want to help patients access the best care possible and build their practice. Member Advocates are trained to assist members by helping them understand and follow plan guidelines, find appropriate providers, and become empowered to make informed health care decisions.

This service benefits provider offices in the following ways:

  • Providing valuable and accurate information about you and your practice to members who are seeking a health care provider or specialist. We use information we receive from providers and their office staff so we can periodically check to make certain we have your most current information.
  • Helping patients access secondary or ancillary providers based on your recommendations.
  • Helping patients access offsite labs and diagnostic testing facilities covered by their health plan. Provide assistance building healthcare practices by letting members know they are accepting new patients.


Member Advocates help patients in the following ways:

  • Helping find a PCP who is accepting new patients.
  • Locating physicians who speak a foreign language.
  • Scheduling an appointment with a provider.
  • Getting an appointment for urgent care when their PCP is unavailable.
  • Obtaining information about providers, such as where he/she west to medical school, where he/she completed their residency, or their board status.
  • Setting up appointments for annual exams, immunizations, and checkups.
  • Increasing patient confidence by setting expectations and making them aware of the provider's expertise in advance of their first appointment. 
  • Help find a PCP who is accepting new patients.
  • Complete a nonparticipating physician review, ensuring the right care is provided by the right physician at the right time.

 

Provider offices can reach the Member Advocates by calling 801-442-4993 (Salt Lake area) or 800-515-2220.

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